Quik! Services Notice - Resolved

Incident Report for Quik! Status Page

Postmortem

Root Cause Summary

On Friday, a small number of customers experienced issues printing via our API, while printing through the web application continued to work normally. The issue was traced to a server configuration setting that caused an internal print service to become temporarily unavailable after a period of inactivity. Restarting the service restored functionality.

Resolution & Prevention

We’ve updated the configuration to prevent the service from entering this inactive state going forward. No data was affected, and the issue is not expected to recur.

Posted Feb 09, 2026 - 09:56 EST

Resolved

The issue has been resolved and users are able to use the PRINT API Endpoint as expected. We appreciate your patience as we worked on a resolution.

We sincerely apologize for this interruption.

Posted Feb 06, 2026 - 18:02 EST

Monitoring

The PRINT API Endpoint is now working as expected. We will continue to monitor the PRINT API Endpoint and notify customers of any changes.

We sincerely apologize for the inconveniences caused by these disruptions and appreciate your patience. Please feel free to notify Quik! Support (support@quikforms.com) with any questions or issues you are experiencing.

Posted Feb 06, 2026 - 15:28 EST

Investigating

We are currently experiencing a system issue related to the PRINT API endpoint. Our team is actively working to identify and resolve this problem as our top priority.

We will provide more details and an estimated timeline for resolution as soon as we identify the root cause.

Posted Feb 06, 2026 - 14:52 EST

This incident affected: Quik! APIs (REST) (Quik! Forms Engine Services API).