We rolled out updates to our application on Friday, 11/15/24. Some customers noticed that some form field values were not retaining after being printed. We were able to identify certain field renaming that occurred which caused the issue, and narrowed down the updated repositories. These repositories were rolled back to the previous version, which resolved the issue. We will research this issue further internally to be sure we can safely push the changes back out with this resolved ahead of time.
Posted Nov 18, 2024 - 14:30 EST
Resolved
This incident has been resolved.
Posted Nov 18, 2024 - 14:00 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2024 - 12:53 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Nov 18, 2024 - 12:36 EST
Investigating
We are currently experiencing a system issue with printing forms. Our team is actively working to identify and resolve this problem as our top priority. We will provide more details once we identify the root cause.
Posted Nov 18, 2024 - 12:10 EST
This incident affected: Quik! APIs (REST) (Quik! Forms Engine Services API) and Quik! App.